If, for any reason, you are not completely satisfied with your purchase simply return the item within 30 days for a complete merchandise refund or exchange. All returns must be unopened and in resalable conditions and contain the original packing material, manuals and blank warranty cards. Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packing and is subject to inspection. Merchandise that has been marked, affixed with stickers, or with crushed packaging will not be accepted.
GrandLux Medical will only pay return shipping costs if returned items were shipped in error, due to incorrect product information listed on our website. If order was placed and the return items in question were due to customer's error, GrandLux Medical will not refund the initial shipping charges. Additional shipping charges for exchanges will apply.
Due to health, hygienic and safety regulations, products which related to personal hygiene and self care are non-returnable. Products that come in contact with the body, can not be returned - they are single use patient items. No hygiene product can be returned if the package has been opened per Public Health Policy and per our policy.
All orders placed by 09:00 AM WIB are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 6-8 business days for delivery. Please email or call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.
For your convenience we accept American Express, Discover, Master Card and Visa for local Indonesia Mainland only . Please note that it make take 5-7 business days for your check to clear before the order is shipped. For International we accept Bank Transfer.
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us. firstname.lastname@example.org
GrandLux Medical will use commercially reasonable efforts to promptly respond and resolve any problem or question.
We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection)